Checking the results of a decision against its expectations shows executives what their strengths are, where they need to improve, and where they lack knowledge or information.

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

Most discussions of decision making assume that only senior executives make decisions or that only senior executives' decisions matter. This is a dangerous mistake.

Executives owe it to the organization and to their fellow workers not to tolerate nonperforming individuals in important jobs.

Few companies that installed computers to reduce the employment of clerks have realized their expectations... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'

Few companies that installed computers to reduce the employment of clerks have realized their expectations.... They now need more, and more expensive clerks even though they call them 'operators' or 'programmers.'