GIS started on mainframe computers; we could get one map every five to 10 hours, and if we made a mistake, it could take longer. In the early '90s, when people started buying PCs, we migrated to desktop software.

Web GIS allows us to take our systems of record - our traditional server and desktop technologies - and integrate them, bringing them together into a system of systems.

In a nursery, if you don't take care of those plants, your profits get lost real quickly. You have to weed. You have to water. You have to nurture. Also, you have to take care of your employees in such a way that they do the same.

The biggest mistake we made at WordPress.com in term of infrastructure was buying servers.

We support about 5,000 non-governmental organizations (NGOs) with software, training, and technical support. We provide our software at virtually no cost to them, and they're lighting up the world with what they do.

Google has been an amazing benefit for our business. People understand the whole world of mapping and want to do more than not get lost. They want to do spatial analytics. It's been fantastic for us.