He had to wait a lot, sit and wait. He was always trying to improve himself. These were not frivolous books.

Pricing was one of our downfalls, ... Neither of us had done retail before - we're designers trying to be wholesalers. I kept ringing around getting every cost, trying to think of everything that was going into the product but I think we did it the wrong way.

We focused all week on trying to slow her, but we did a better job than I thought we would.

Price, price, price. We're looking at value instead of price and trying to offer good value to a broader range of people coming into stores.

In the winter, he'd shovel our walks for us; just a great guy to us. We had no idea anything like this was going on.

Kenny was always a sweet young man,