heroic levels of customer service, dependability, reliability, and giving people a lot of freedom to try different things that might work.


James Collins

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Hate speech and freedom of speech are two different things.
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Internet freedom is a bit of a Rorschach test: it means different things to different people.
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Because Freedom is the most important thing on life, let me Be.
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We selected IRMS as a critical part of our business expansion plans for 2006. Integrated Warehousing...
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I listen to a lot of Phil Collins.
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I think people who work here know we have high expectations for their attendance in support of our r...
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This will improve customer service. Many Web sites make you go several levels down to get any servic...
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We provide the things people want and need from a library. We strive to provide quality customer ser...
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Bacon is a really good-looking kid who can do a lot of nice things. There's a lot of good about Powe...
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In times of crisis, different people react in different ways. Some might try to escape. Others might...
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Reviews are critical [to online success]. Most sites do a pretty poor job of giving enough informati...
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We want to do new kinds of games and do new and different things. We've been doing the same game for...
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From day one, we will focus on the service levels and improving customer service. We're fully aware ...
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A lot of people out there pay good lip service to the idea of personal freedom... right up to the po...
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A lot of writers fall in love with their sentences or their construction of sentences, and sometimes...
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The defense isn't giving up a lot of points, but teams are getting a lot of yards. We'll have to go ...
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Around the world, today's air travelers demand reliability, flexibility and high-quality service. We...
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I live in a neighborhood, but all the houses are different. There are a lot of different sizes and d...
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I try to do things that keep me interested. And play music that moves me. I like to move around and ...
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The bar has been raised for customer service expectations. You want your customer sales representati...
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Every customer that comes to us will have different levels of expectation. Ultimately, our aim is to...
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We have the freedom to make a lot of different flavors.
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That's a very critical phase in customer service because you can start to really understand what...
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It's important to get well-rounded right off the bat. A lot of experienced dancers can get pigeo...
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Knowledge causes depression and a lot of pressure.
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If you count customer service as giving customers what they want, they have done a good job -- like ...
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A lot of people think that public speaking means that you are standing at a podium giving a speech, ...
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It's important for this city on a lot of different levels psychologically. It's really important for...
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People should contact us if they have a problem and let us know what their situation is. Our custome...
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With significantly lower customer demand we are unable to support our recent levels of employment, a...
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Business is all about the customer: what the customer wants and what they get. Generally, every cust...
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His work in changing America and giving America a chance to get back on the right track in the midst...
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To me, the flag represents the greatest ideals of the United States of America, not the worst, but d...
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He stressed to us a real commitment to customer service and developing the full potential of employe...
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We saw our goals come from a lot of people and a lot of different things. Our goals are a result of ...
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It appeared to Harriet that she was always the one who remembered having seen other people. They nev...
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I've had a good run. I've built a lot of things that work and a lot of things that didn'...
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We're fortunate to have a lot of good employees, which helped us (earn) the Small Business (of the Y...
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A customer has to have the access to a certain baseline of service,
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I'll say it will hurt minimum wage workers the most.
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Yes, frosting. The final defense of the dying.
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Remember?" he asks. "This is where you kissed me."
So the heavy dose of morphling administered...
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How sleep the brave, who sink to rest, By all their country's wishes blest!
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Too nicely Jonson knew the critic's part, Nature in him was almost lost in art.
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And Hope enchanted smiled, and waved her golden hair.
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I turn and put my lips close to Peeta's and drop my eyelids in imitation... "He offered me sugar and...
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I just want to spend every possible minute of the rest of my life with you.
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I pull an arrow, whip the notch into place, and am about to let it fly when I'm stopped by the sight...
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That if desperate times call for desperate measures, then I'm free to act as desperately as I wish.
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Katniss," Gale says softly.
I recognize that voice. It's the same one he uses to approach wound...
SUZANNE COLLINS
Look, if you wanted to be babied you should have asked Peeta.
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The idea of being strong for someone else having never entered their heads, I find myself in the pos...
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Tick, tock.
SUZANNE COLLINS
It must be very fragile, if a handful of berries can bring it down.
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I'm so sorry," I whisper. I lean forward and kiss him.
His eyelashes flutter and he looks at me...
SUZANNE COLLINS
So that's who Finnick loves, I think. Not his string of fancy lovers in the Capitol. But a poor, mad...
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I guess this is a bad time to mention I hung a dummy and painted Seneca Crane's name on it...
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We star-crossed lovers of District 12, who suffered so much and enjoyed so little the rewards of our...
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Aim higher in case you fall short.
SUZANNE COLLINS
So I only say, "So what should we do with our last few days?"

"I just want to spend every...
SUZANNE COLLINS
I really can't think about kissing when I've got a rebellion to incite.
SUZANNE COLLINS
I don't want you forgetting how different our circumstaces are. If you die, and I live, there's no l...
SUZANNE COLLINS
The bird, the pin, the song, the berries, the watch, the cracker, the dress that burst into flames. ...
SUZANNE COLLINS
I always channel my emotions into my work. That way, I don't hurt anyone but myself.
SUZANNE COLLINS
So it's you and a syringe against the Capitol? See, this is why no one lets you make the plans.
SUZANNE COLLINS
My nightmares are usually about losing you. I'm okay once I realize you're here.
SUZANNE COLLINS
You know, you could live a thousand lifetimes and not deserve him.
SUZANNE COLLINS
I wish I could freeze this moment, right here, right now and live in it forever.
SUZANNE COLLINS
Remember, we're madly in love, so it's all right to kiss me anytime you feel like it.
SUZANNE COLLINS
You don’t forget the face of the person who was your last hope.
SUZANNE COLLINS
Knowing it and seeing it are two different things.
SUZANNE COLLINS
Finnick?" I say, "Maybe some pants?"
He looks down at his legs as if noticing his outfit for th...
SUZANNE COLLINS
And once we reach the city, my stylist will dictate my look for the opening ceremonies tonight anywa...
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One more time? For the audience?" he says. His voice isn't angry. It's hollow, which is worse. Alrea...
SUZANNE COLLINS
My spirit. This is a new thought. I'm not sure exactly what it means, but it suggests I'm a fighter....
SUZANNE COLLINS
And then he gives me a smile that just seems so genuinely sweet with just the right touch of shyness...
SUZANNE COLLINS
I am not pretty. I am not beautiful. I am as radiant as the sun.
SUZANNE COLLINS
I knew you'd kiss me."
"How?" I say. Because I didn't know myself.
"Because I am in pain,...
SUZANNE COLLINS
I realize, for the first time, how very lonely I've been in the arena. How comforting the presence o...
SUZANNE COLLINS
Katniss. I remember about the bread.
SUZANNE COLLINS
Delly lost her temper at Peeta over how he treated you. She got very squeaky. It was like someone st...
SUZANNE COLLINS
Gale is mine. I am his. Anything else is unthinkable.
SUZANNE COLLINS
At some point, you have to stop running and turn around and face whoever wants you dead.The hard thi...
SUZANNE COLLINS
Fire beats roses again.
SUZANNE COLLINS
In the end, the only person I truly want to comfort me is Haymitch, because he loves Peeta, too.
SUZANNE COLLINS
Peeta,” I say lightly. “You said at the interview you’d had a crush on me forever. When did fo...
SUZANNE COLLINS
You're alive," I whisper, pressing my palms against my cheeks, feeling the smile that's so wide it m...
SUZANNE COLLINS
I just...I just miss him. And I hate being so alone.
SUZANNE COLLINS
You're punishing him over and over for things that are out of his control. Now, I'm not saying you s...
SUZANNE COLLINS
I had to do that. At least once.
SUZANNE COLLINS
No problem," Gale replies. "I wake up ten times a night anyway."
"To make sure Katniss is still...
SUZANNE COLLINS
Because I can count on my fingers the number of sunsets I have left, and I don't want to miss any of...
SUZANNE COLLINS
All those months of taking it for granted that Peeta thought I was wonderful are over. Finally, he c...
SUZANNE COLLINS
Stay with me.

Always.
SUZANNE COLLINS
I'll tell them how I survive it. I'll tell them that on bad mornings, it feels impossible to take pl...
SUZANNE COLLINS
I know what blood poisoning is, Katniss," says Peeta. "Even if my mother isn't a healer."
I'm j...
SUZANNE COLLINS
No. Now, shut up and eat your pears.
SUZANNE COLLINS
You have a... remarkable memory."
"I remember everything about you. You're the one who wasn't p...
SUZANNE COLLINS
Really, the combination of the scabs and the ointment looks hideous. I can't help enjoying his distr...
SUZANNE COLLINS
I realize only one person will be damaged beyond repair if Peeta dies. Me.
SUZANNE COLLINS
Deep in the meadow, hidden far away
A cloak of leaves, a moonbeam ray
Forget your woes and...
SUZANNE COLLINS
What about Gale?"
"He's not a bad kisser either," I say shortly.
"And it was okay with bo...
SUZANNE COLLINS
Oh, Peeta, Don't make me sorry I restarted your heart.
SUZANNE COLLINS
There's a chance that the old Peeta, the one who loves you, is still inside. Trying to get back to y...
SUZANNE COLLINS
But collective thinking is usually short-lived. We're fickle, stupid beings with poor memories and a...
SUZANNE COLLINS
At a few minutes before four, Peeta turns to me again. "Your favorite colour . . . it's green?"
SUZANNE COLLINS
She's not here," I tell him. Buttercup hisses again. "She's not here. You can hiss all you like. You...
SUZANNE COLLINS
I raise my left arm and twist my neck down to rip off the pill on my sleeve. Instead my teeth sink i...
SUZANNE COLLINS
They'll either want to kill you, kiss you, or be you.
SUZANNE COLLINS
That what I need to survive is not Gale's fire, kindled with rage and hatred. I have plenty of fire ...
SUZANNE COLLINS
Closing my eyes doesn't help. Fire burns brighter in the darkness.
SUZANNE COLLINS
I think....you still have no idea. The effect you can have.
SUZANNE COLLINS
I drag myself out of nightmares each morning and find there's no relief in waking.
SUZANNE COLLINS
Technically, I am unarmed. But no one should ever underestimate the harm that fingernails can do. Es...
SUZANNE COLLINS
Are you, are you coming to the tree?
Wear a necklace of rope, side by side with me.
Stra...
SUZANNE COLLINS
Ally." Peeta says the words slowly, tasting it. "Friend. Lover. Victor. Enemy. Fiancee. Target. Mutt...
SUZANNE COLLINS
I clench his hands to the point of pain. "Stay with me."
His pupils contract to pinpoints, dial...
SUZANNE COLLINS
There are much worse games to play.
SUZANNE COLLINS
Some walks you have to take alone.
SUZANNE COLLINS
You're a painter. You're a baker. You like to sleep with the windows open. You never take sugar in y...
SUZANNE COLLINS
I must have loved you a lot.
SUZANNE COLLINS
Fire is catching! And if we burn, you burn with us!
SUZANNE COLLINS
What I need is the dandelion in the spring. The bright yellow that means rebirth instead of destruct...
SUZANNE COLLINS
You're still trying to protect me. Real or not real," he whispers.
"Real," I answer. "Because t...
SUZANNE COLLINS
It takes ten times as long to put yourself back together as it does to fall apart.
SUZANNE COLLINS
The anguish I always feel when she's in pain wells up in my chest and threatens to register on my fa...
SUZANNE COLLINS
For there to be betrayal, there would have to have been trust first.
SUZANNE COLLINS
You here to finish me off, Sweetheart?
SUZANNE COLLINS
I can feel Peeta press his forehead into my temple and he asks, 'So now that you've got me, what are...
SUZANNE COLLINS
Sometimes when I'm alone, I take the pearl from where it lives in my pocket and try to remember the ...
SUZANNE COLLINS
And I said, 'A coal miner? Why did she want a coal miner if she could've had you?' And he said, 'Bec...
SUZANNE COLLINS
I'm not prepared for Rue's family. Her parents, whose faces are still fresh with sorrow. Her fiver y...
SUZANNE COLLINS
Agreed," I say. "It's going to be a long hour."
"Maybe not that long," says Peeta." what was th...
SUZANNE COLLINS
Well, don't expect us to be too impressed. We just saw Finnick Odair in his underwear.
SUZANNE COLLINS
Why don't I just pretend I'm on camera, Plutarch?" I say.
"Yes! Perfect. One is always much bra...
SUZANNE COLLINS
You'll never be able to let him go. You'll always feel wrong about being with me.
SUZANNE COLLINS
Still, I hate them. But, of course, I hate almost everybody now. Myself more than anyone.
SUZANNE COLLINS
It's meant to be pretty," whispers Octavia, and I can see the tears threatening to spill over her la...
SUZANNE COLLINS
While I was waiting...I ate your lunch.
SUZANNE COLLINS
Katniss: I guess all those hours decorating cakes paid off.
Peeta: Yes, frosting. The final def...
SUZANNE COLLINS
Katniss: I’m coming back into focus when Caesar asks him if he has a girlfriend back home.
P...
SUZANNE COLLINS
Yeah, about that,” says Peeta, entwining his fingers in mine. “Don’t try something like that a...
SUZANNE COLLINS
The raw hunk of meat that used to be my enemy makes a sound, and I know where the mouth is. And I th...
SUZANNE COLLINS
Let the Seventy-forth Hunger Games begin, Cato, I think. Let them begin for real.
SUZANNE COLLINS
But I don't know what to him about the aftermath of killing a person. About how they never leave you...
SUZANNE COLLINS
The mayor finishes the dreary Treaty of Treason and motions for Peeta and me to shake hands. His are...
SUZANNE COLLINS
She reaches in, digs her hand deep into the ball, and pulls out a slip of paper. The crowd draws in ...
SUZANNE COLLINS
When I break into the clearing, she's on the ground, hopelessly entangled in a net. She just has the...
SUZANNE COLLINS
But I feel as if I did know Rue, and she'll always be with me. Everything beautiful brings her to mi...
SUZANNE COLLINS
Peeta's awake already, sitting on the side of the bed, looking bewildered as the trio of doctors rea...
SUZANNE COLLINS
He’s dozed off again, but I kiss him awake, which seems to startle him. Then he smiles as if he’...
SUZANNE COLLINS
But Mockingjays were never a weapon," said Madge. "They’re just songbirds. Right?"

"Yea...
SUZANNE COLLINS
Peeta, you were supposed to wake me after a couple of hours," I say.

"For what? Nothing's...
SUZANNE COLLINS
It's impossible to be the Mockingjay. Impossible to complete even this one sentence. Because now I k...
SUZANNE COLLINS
If Peeta and I were both to die, or they thought we were....My fingers fumble with the pouch on my b...
SUZANNE COLLINS
Y de repente es cómo si no existiera nadie más en el mundo que estas dos personas que atraviesan e...
SUZANNE COLLINS
Don't you see, Katniss, this will decide things. One way or the other. By the end of the day, they'l...
SUZANNE COLLINS
Lucky thing were allies, right?
-Finnick Odair
SUZANNE COLLINS
I can hear him weeping but I don't care. They probably won't even bother to question her, she's so f...
SUZANNE COLLINS
I wish they were all dead and we were, too. It would be best."

Well, there's no good resp...
SUZANNE COLLINS
Poor Finnick. Is this the first time in your life you haven't looked pretty?" I say.
"It must b...
SUZANNE COLLINS