I bring this to work with me every day and use it to file copies of time cards, contact info, fax numbers and so on.

I set up reminders to ensure I have enough time to fill out the time card and to, even more importantly, get it signed. The employer also sees this as responsible, and they start perceiving you as a consistent employee. This helps when being considered for permanent work.

We will file appropriate motions. Obviously, we're disappointed after putting in this much hard work on the case.

Taking ownership is so important, and I think it will help the rep to maintain confidence in you. Then be willing to accept feedback and not make excuses. The rep needs to know you will represent the company well.

I love lists. Always have. when I was 14, I wrote down every dirty word I knew on file cards and placed them in alphabetical order. I have a thing about about collections, and a list is a collection with purchase. (Wired Magazine, "Step One: Make a List", October 2012)

To make it easy for the right people to contact you, give out memorable contact cards.