I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.

The capability of negotiating... is something that means you not only have to understand fully what you believe and what your national interests are but in order to be a really good negotiator, you have to try to figure out what the other person on the other side of the table has in mind.

Most of the time I spend when I get up in the morning is trying to figure out what is going to happen.

The difference between humans and other mammals is that we know how to accessorize.

Well, the thing that I learned as a diplomat is that human relations ultimately make a huge difference.

As a leader, you have to have the ability to assimilate new information and understand that there might be a different view.