The difference between humans and other mammals is that we know how to accessorize.

Well, the thing that I learned as a diplomat is that human relations ultimately make a huge difference.

I do believe that in order to be a successful negotiator that as a diplomat, you have to be able to put yourself into the other person's shoes. Unless you can understand what is motivating them, you are never going to be able to figure out how to solve a particular problem.

Women have to be active listeners and interrupters - but when you interrupt, you have to know what you are talking about.

Take it from someone who fled the Iron Curtain: I know what happens when you give the Russians a green light.

A lot of people think international relations is like a game of chess. But it's not a game of chess, where people sit quietly, thinking out their strategy, taking their time between moves. It's more like a game of billiards, with a bunch of balls clustered together.