I flew with PanAm back in the days when we were called stewardesses and flew in DC-3s, ... We flew to Cuba, Rio, Buenos Aires — I loved the people and I was learning Spanish.

We continue to see the [customer care] market as robust. We see vitality in the market and part of what we want to do with that is continue to grow the top line but grow the bottom line even faster.

You must reduce opportunity. That is the key.

We need to know this information.

One thing that concerns me is fraud.

Education is a key to preventing crime.