I just say skip the middle person. I'm the one that's going to make the change.

The goal was (to) make sure our service was maintained. We didn't want anything to fall through the cracks.

Styles, like everything else, change. Style doesn't.

It's all been pretty loose so far, but that has to change. We've just been rushing around and getting the necessities. We've all been just sort of group parenting. But we've got to get to the point of some kind of normal life.

If you see a systemic problem and you see lack of change, then you are left with no other choice but to start filing a letter of investigation, notifying the facility that you're investigating a particular problem. And that leads to a potential enforcement action and I know that that's where they're at now. They're starting to fill out the paperwork getting into the next phase, because the carrier's not changing the way they're doing their business.

They're going to change the language in their commercials to eliminate what we thought was an inaccurate statement.