I take it personally when people belittle our employees and misrepresent our record as an employer.

We're allowing technology to take out the non-value-added manual elements of the McDonald's experience.

The McJob tag is misleading, and demeaning to our staff and franchisees.

Our customers, system, and shareholders are best served when we direct our focus and energy towards executing against these critical customer expectations.

Whether that's in communications or marketing or strategy, you need people to come in with a fresh perspective.

Businesses increasingly have to differentiate themselves around their people, as much as their product, because thing are so replicable now.