I think I hurt her a bit but she deserves it.

The little things don't hurt anything, and they may help retention, ... But they aren't the panacea that they might have been at one time. The big thing right now is simply salaries.

This has been a really difficult year for a lot of girls. There have been a lot of hurt feelings and hard feelings.

We want a peaceful solution; it's very tense, ... We don't want anybody hurt.

In one instance this quarter, a number of Level 3 customers and Cogent customers were hurt, ... I apologize to both sets of customers...We recognize that we have an obligation to customers of the Internet and, in this instance, we contributed to letting them down.

Respondent's violations are willful, continuing, and egregious and warrant a substantial penalty.