I visited Ken's cross this morning, and I'll always see that as a reminder of his service to his country. I think it's a very honorable way to memorialize them.

We (Northwest flight attendants) have been going across the Pacific for 70 years and offering excellent service. Our (plane) loads are full. We continue to have the highest loads because of excellent flight attendant service,which includes cultural sensitivity and language skills.

We need to build the best level of service possible.

In the city of Marina, I don't think anyone ever believed we'd ever bring back rail service.

It was exhilarating. You're going into the service to serve your country but then to have that take place was like icing on the cake. It gave you goose bumps.

We have significantly strengthened our coverage across the country, as well as our regional operations and customer service.