I'm not big on to-do lists. Instead, I use e-mail and desktop folders and my online calendar. So when I walk up to my desk, I can focus on the e-mails I've flagged and check the folders that are monitoring particular projects and particular blogs.

On my desk I have three screens, synchronized to form a single desktop. I can drag items from one screen to the next. Once you have that large display area, you'll never go back, because it has a direct impact on productivity.

SPAM is taking e-mail, which is a wonderful tool, and exploiting the idea that it's very inexpensive to send mail.

Electronic mail has been a huge phenomena for us. It gives us a little bit of a closer feel. Even if somebody's office is in another building, you're always sending them messages. And even if they're off in another country it makes that easy. So, we

In most companies, you don't get too much mail where people are saying, 'Hey, we lost this account.' But that's what you really need to know about, because it might change what you're doing. You need to know about competitive activity. You need to kn

Many of our research projects will fail.