In most companies, you don't get too much mail where people are saying, 'Hey, we lost this account.' But that's what you really need to know about, because it might change what you're doing. You need to know about competitive activity. You need to kn

Bill Gates

Bill Gates

Mail People Saying

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Electronic mail has been a huge phenomena for us. It gives us a little bit of a closer feel. Even if somebody's office is in another building, you're always sending them messages. And even if they're off in another country it makes that easy. So, we

SPAM is taking e-mail, which is a wonderful tool, and exploiting the idea that it's very inexpensive to send mail.

E-MailExploitingIdea

Every day were saying, 'How can we keep this customer happy?' How can we get ahead in innovation by doing this, because if we don't, somebody else will.

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We alerted them by mail and sent a second letter on Thursday saying, 'It turns out nothing happened. We're always going to err on the side of protecting people.

— David Neustadt

Morgan Stanley drove our legal guys to get on us about our e-mail backups . It added an extra push for us to pick a product.