If I have learned nothing else in all my years here, my biggest lesson is you have to constantly reinvent this company. That's how you get to be 103 years old.

To me, I learned along the way, you know, culture is behavior. That's all it is; culture is people's behaviors.

I am big on - even with our whole team - it's always about, well, what were the lessons learned? Something didn't work out? What are the lessons learned? What are the lessons learned?

When you manage your company for long-term shareholders, and you manage the company for clients, two of the biggest stakeholders, you will make the right decisions.

The only way you survive is you continuously transform into something else. It's this idea of continuous transformation that makes you an innovation company.

You have to stick up for what you believe in. And that, to me, is the biggest thing you can do about driving inclusion.