If they don't feel appreciated, they're not going to stay with the job.

I believe that people hold on to notes. I do.

I began to think about alternative forms of communication when I volunteered at parent support groups. Divorced parents used to ask me how they could communicate more with their children. I realized we don't have to speak face to face all the time.

For a grown man with a fully developed personality, try as you might, it's hard to start acting like a different person.

It's very hard for adults to change their personality, and Harvard needs a personality who can get all the faculty and schools to work together for the good of the university.

In the last ten years we have come to realize humans are more like worms than we ever imagined.