If you can, anticipate that life is going to be full of detours.

Leaders play a unique role in periods of crisis and chaos. Because if you don't, you're not going to harness the power of all the people behind you.

If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.

I actually had someone say to me, 'Lynn, you're going to have very good days, and you're going to have very bad days. But It's rare that things are as good as they look, and it's rare that things are as bad as they seem.' So having perspective, and challenging perspective, is important to making good decisions.

Leadership is a journey - you never arrive.

I don't see a sea change by 2020, but I see migration in the direction of modernization and more flexibility in the generating system going forward.