If you feel like there is going to be an emotional reaction that won't be helpful to resolve the situation, anger or other things, disarm the situation in some way, and you can use different techniques to do that.

If you can, anticipate that life is going to be full of detours.

I actually had someone say to me, 'Lynn, you're going to have very good days, and you're going to have very bad days. But It's rare that things are as good as they look, and it's rare that things are as bad as they seem.' So having perspective, and challenging perspective, is important to making good decisions.

Leaders play a unique role in periods of crisis and chaos. Because if you don't, you're not going to harness the power of all the people behind you.

Effectiveness comes from those qualitative things that give you the ability to network, communicate, and lead people toward an outcome they can't see.

I use cinematic things in a theatrical way on stage, and in film I use theatrical techniques in a cinematic way.