If you have a great business, if you're great at your craft people should be coming in there. It shouldn't be this secret.

Most small business owners are not particularly sophisticated business people. That's not a criticism; they're passionate about cutting hair or cooking food, and that's why they got in the business, not because they have an MBA.

A great business has to have a conscience. You have to know who you are and who you are not.

Google has a great product. They've built a great business.

I've asked to meet with people from the business communities, the bargaining groups. I'm also going to stop by the barber shops and the local cafes -- ask all the questions everybody should be asking.

Textbook rental is a great concept. It is just a great business model.