If you move data quality upstream and embed it in the [business] process, it's much better than trying to catch [flawed data] downstream and then fixing it in all the different applications that used it.

The more sources you have coming into a stream of customer data, the more likely you are to get some pollution. If everybody just pollutes a little bit, it adds up to a whole lot in the end. Ideally, you want to stop it or catch it at its source.

The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

I'm trying to feel my way through this area and district. Goochland is a quality team in this area. They have great skill players and a lot of speed. We are going to have to be a very disciplined football team next week if we want to be successful stopping them.

We're trying to encourage shorter, high-quality submissions in addition to the long packages we get.

We believe in producing quality because, if you produce quality, you get the business. We know what the customers want, what they want to eat.