The bar has been raised for customer service expectations. You want your customer sales representatives and call center people to have a current view of who the customer is. Customers expect that these days. If you don't have that, you're damaged.

Our retail sales were strong again in March and we exceeded our expectations despite another substantial reduction in daily rental fleet volume. We continue to exceed our year ago retail levels, our share continues to stabilize and our inventories remain lean.

Sales have not necessarily lived up to everyone's expectations since launch.

The results for the half-year exceeded our expectations. We made $12 million of new sales in the region and the outlook for the next half is equally positive.

Sales decelerated in Europe and Asia, futures excluding currency were below expectations, and currency took a big bite out of futures.

If you move data quality upstream and embed it in the [business] process, it's much better than trying to catch [flawed data] downstream and then fixing it in all the different applications that used it.