I'm forecasting now, particularly post-Y2K, that as many as 15 percent of all companies will transform their IT staffs.

The central issue is that they will not change fast enough to meet customer needs. Customers will either reward or punish you for how you create values such as cyber service.

The central issue is that they will not change fast enough to meet customer needs, ... Customers will either reward or punish you for how you create values such as cyber service.

It will be integrating everything, doing e-commerce, planning a business strategy -- all before you have your cup of coffee in the morning.

There's a tremendous move toward green sustainability. There are going to be tremendous new business opportunities.

IT is the strategic weapon for the battle of the customer.