In virtually all of the eligible complaints from Web users, we were able to resolve the situation to the user's satisfaction. Our goal is not to punish anyone; our goal is to resolve disputes.

It's all about the immigration issue. It's in protest of what they consider to be their complaints with the immigration legislation.

We had actually considered using other services and didn't like them. From what we understood, the only thing that was being sent was personally unidentifiable IP (Internet Protocol) addresses.

I appreciate the irony. As ironic as this is for us, it happens to other sites. Most privacy incidents are accidents and aren't willfully intended. As soon as we found out about it, it was off of our site in a half an hour.

We got complaints of them killing livestock.

We are unaware of any widespread complaints related to crew processing concerns. Because crews have their own lanes [at immigration and customs], oftentimes they move through more expeditiously than other travelers.