Innovation comes from the producer -- not from the customer.

Innovation comes from the producer - not from the customer.

The customer is the most important part of the production line.

No one knows the cost of a defective product - don't tell me you do. You know the cost of replacing it, but not the cost of a dissatisfied customer.

You can not define being exactly on time.

We should work on our process, not the outcome of our processes.