It was critical in the pre-construction phase to get everyone involved, from the interior designer to the people who'd put in the audiovisual systems and more. That's because we had to plan for anything that would pass through the concrete walls.

You see the same people throughout the shopping center and they're an extension of that. I think it helps to make people feel like part of the community. They provide a real service to the community and to our shoppers.

For people in our e-mailing files, a message is sent two or three days before an item is due to remind them. After that they will receive a letter in the mail after about a week of being late and a second and final notice almost a month after it was due.

In some cases we find empty CD and DVD cases on the shelves in which people have stolen the contents.

The need for two-way radios hasn't diminished, but the demands on them—and on those [people] using these systems—have grown exponentially. Unfortunately, traditional two-way radio technology is proprietary and it has always been impossible to talk across different systems.

We really feel this is an event that after it's over, if people didn't get a ticket, they'll wish they had.