It's been a perfect mentoring system and support back and forth.

Years ago, we insisted on a 40-hour week, working 8 to 5. We've become much more flexible in terms of number of hours as well as when employees work. We want to keep people in the work force and adjust to their needs. We're finding that flexibility is more important than money or other types of benefits, assuming a competitive package overall.

Right now, those people would have 20 years of experience and be stepping into management roles.

People support incentives to bring business into town, but when asked to pay for it, support drops off. People are more supportive of any service you could think of until you mention cost.

The president - every president - works for us. We don't work for him. We sometimes lose track of this, or rather get the balance wrong. Respect is due and must be palpable, but now and then you have to press, to either force them to be forthcoming or force them to reveal that they won't be.

Childbirth is normal until proven otherwise.