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Its reputation was based on customer satisfaction. Now they're adding this new dimension, which is styling. They have a challenge in doing both. I hope they will maintain a focus on customer relations because they've established that.


Tom Libby

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They have the highest customer satisfaction that I've seen.
JON ANDERSON They have a very skilled and trained work force and they invest heavily in that work force. And, whi...
HAROLD KING One, we committed to put about 650 people in the field to focus totally on customer satisfaction.
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LARRY FREED I think if companies start reinventing themselves and focus on the customer experience more, they wi...
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MICHAEL ARMSTRONG Our new outlook is based on recent customer feedback, which indicates that a meaningful recovery of ...
JOHN LOOSE Studies show the longer a customer is in the F&I office, the lower the customer-satisfaction scores.
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ROSEANN HAWLEY I would like this to be a new day. I would hope now that we can focus on doing the people's busi...
ERNIE FLETCHER You get the customer, the primary customer, which is the child, in the door, and then the adult will...
DEAN HASKELL In business, the idea of measuring what you are doing, picking the measurements that count like cust...
BILL GATES This is really about much more than adding a fourth element to our existing video, data, and telepho...
GLENN BRITT We really want to concentrate on customer service. In New York the restaurants are very customer ser...
JANINE DRAY Looking at past data and previous mergers, typically you do find an increase in customer satisfactio...
KIRK PARSONS A customer service person is usually expected to focus on a specific customer, a specific question, ...
MARK LEVITT We continue to focus our attention on absolute volume growth driven by Customer and Firm trading act...
DAVID KRELL Business innovation is not enough; new product innovation is not enough, ... Companies are wondering...
GEORGE SHAHEEN When people use services that are accessed via the Internet, they expect [constant] availability. We...
CLIFF THOMPSON We are changing the landscape of how small businesses get on the Web. We've chosen to focus on this ...
BARIS CETINOK Globe is a very special customer to us and we hope that everything will work out and they can stay i...
JAN ELLIS So I think instead of focusing on the competition, focus on the customer.
SCOTT COOK So much of retailers? focus goes into acquiring new customers that they often ignore a gold mine of ...
AL DIGUIDO They really do not have any new ideas which might make them popular. The electorate now wants a more...
KULDIP NAYAR Keeping shoppers happy while they are on the site is just one piece of the satisfaction equation. A ...
LARRY FREED They haven't been chasing the same customers, which can be a challenge. It's good in that it opens u...
DAVE GYNN Both state and church have as their object actions as well as convictions, the former insofar as the...
MOSES MENDELSSOHN Right now, they tend to have a different customer base. But there is bound to be a convergence. Even...
ALAN MAK Mistral's forte has always been its expertise as a single source for both hardware and software engi...
ANEES AHMED More than ever, long-term success in the real estate industry is based on developing and maintaining...
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DUNCAN MCLAREN People can find someone to do it cheaper, but not if they want it done right. We have a 97 percent c...
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MADHUR BHANDARKAR We will ensure that associates continue to possess unsurpassed product knowledge and maintain their ...
ARTHUR BLANK I was attracted by its national reputation and focus on health care.
ROBYN SHAPIRO The top three auto sites are relatively competitive with each other in terms of the online customer ...
BONNY BROWN SMB and mid-sized enterprise customers are now, more than ever, seeking automated backup solutions t...
ROBERT ABRAHAM The movies we recommend generate more satisfaction than the ones they choose from the new releases p...
NEIL HUNT I think the dedication and experience level here is enormous, and the challenge is to get everyone f...
ALLEN QUESTROM The Newlywed package is where you start to see different offers based on what that customer came in ...
MARCI RAIBLE These certifications confirm our commitment to product quality and customer satisfaction. I am very ...
DAVID MCNALLY Siebel has provided a consistent vision for the CRM industry for over a decade. With Customer Adapti...
DENIS POMBRIANT Repeat orders are a clear indicator of customer satisfaction.
JUNE SHREWSBURY They have the big advantage of being a known, trusted brand, which could help take AOL to a new type...
GRAHAM FINNIE These two experienced and highly effective executives will bring Sears Holdings a new level of creat...
EDWARD LAMPERT They have done some fashions that were really too young for that customer. They've gone back to doin...
DOROTHY LAKNER We have been advised of suspect transactions on a small number of Bank of New Zealand customer accou...
SHONA BISHOP It's a benefit (employees) couldn't get on their own because they are an employee of this (bank) cus...
JEFF CLARK You are comparing an old system and old implementation against a new system and new implementation. ...
DEAN MCCARRON Smithfield Foods is proud of John Morrell and its strong focus on meeting customer demand for our pr...
LARRY POPE This party will not take its position based on public opinion polls. We will not take a stand based ...
STEPHEN HARPER As they are changing from old contracts to new ones they are raising rates, which is a good sign tha...
DON HODGES Right now the domestic brands do not have the reputation that would allow them to go without incenti...
TOM LIBBY This is a very conservative customer, because they're dealing in very expensive projects. But they w...
JEFFERY COOK GTE must be in a position, if necessary, to vindicate its rights and ensure that all its concerns ha...
WILLIAM BARR Most of the time a customer will come in and say they want a bike because gas prices are getting out...
WES BROWN Shower attention on a customer who owns a car with eighty thousand miles on it because he or she is ...
JEFF SACKS Lincoln's CSI performance was also helped by improved vehicle quality. This has translated into a 14...
JOE IVERS The question is how can they make their product appealing to the cable and satellite operators. So i...
BEN BAJARIN We will work to ensure this transition will be as seamless as possible for all customers, suppliers ...
DAVE WARREN Working with our global partners to better train our customer base will drive higher levels of custo...
JAMES HANLEY We want to maintain a customer-oriented focus to our programs. It reminds staff that we're in a serv...
CYNTHIA HINCKLEY Now they have a riddle.

- Criminal Minds
DEYTH BANGER Mercury has worked hard to focus on improving its product quality and customer service, and it shows...
ERIC SORENSEN Business is all about the customer: what the customer wants and what they get. Generally, every cust...
FABRIZIO MOREIRA We will be offering a variety of fixed, market index and hybrid products that provide varying degree...
BADAR KHAN This is based on a presumption that they actually know what was going on in the Capitol, and they do...
GALE KAUFMAN We are still in discussions with NHTSA about the tires involved in our customer satisfaction program...
JOE QUINN By making a wide array of AT&T's communications services available from the most heavily trafficked ...
DAN SCHULMAN The Cadillac Web site really is the Cadillac of luxury auto Web. Competitors in the luxury auto indu...
DR. BONNY BROWN [This means the other players will need to turn their marketing messages away from speeds and instea...
SCOTT ELLISON This really is a new application driven by the customer base.
DAN RYAN Customer-based measures are important, but they must be translated into measures of what the company...
DAVID P. NORTON Business Objects is known for the excellence of both its business intelligence applications and its ...
BRUCE ARMSTRONG CUSTOMER: Hi.
BOOKSELLER: Hi there, how can I help?
CUSTOMER: Could you please explain Kin...
JEN CAMPBELL Technology changes and convergence are shaping a new competitive dynamic and creating tremendous opp...
DUANE ACKERMAN There are only two ways to get a new customer: 1. solicit a new customer any way you can. 2. Take g...
ED ZEITZ This company has made substantial progress in the last few years in controlling costs and improving ...
JACK STAHL By offering this new hybrid ATM, merchants will be able to better serve and cater to their customer ...
JACK ANTONINI Organizations have spent millions capturing, analyzing and applying customer intelligence with the g...
LESLIE AMENT In the new workplace, with its emphasis on flexibility, teams and a strong customer orientation, thi...
DANIEL GOLEMAN I think that we should obviously have good relations whenever possible with our closest ally and our...
STEPHEN HARPER The by-product of fewer technical support issues is also an increase in customer satisfaction, which...
PATRICK FITZGERALD Set up relationships in advance and maintain them. Place occasional orders so that they regard you a...
CAROL CHASTANG blackmagic on a person http://www.astrodost.com/how-to-do-black-magic-on-a-person blackmagic on a pe...
ASTRODOST Compaq is preparing for the future and this change reflects where they were, multiple groups focused...
BRIAN GAMMAGE It's nice to have a customer that pushes us on a technology front.
ANAND CHANDRASEKHER In addition to providing better protection for the automobiles, having a dedicated roll-on/roll off ...
VIC ANGOCO I think they built Hollywood on the West Coast because they were always dreaming of a New World. Whe...
DENIS VILLENEUVE At Lexus, we believe that the ultimate success is a satisfied and loyal customer. Our business model...
BOB CARTER In terms of what are we watching for when this technology comes out? Cost is a factor, and does it w...
DENNIS CURTIN We evaluated software based on a very customer centric point of view, because most of our clients do...
CHRISTOPHER MAJORS Great Service is when you don't have to ask, it is done for you with the combination of right ingred...
ASIF SAJJAD A year ago, we said we would improve our profitability through an unrelenting focus on costs, on pro...
CEO LAURENT BEAUDOIN We're expanding our branches in the Florida market, going to full banking centers to focus on custom...
DIANE WAGNER Product quality has always been our main focus. We rarely lose a customer because our products don't...
CHRIS CLEVERS Years and years ago, I did a game based on 'Hitchhiker's Guide' with a company called In...
DOUGLAS ADAMS You have 23 million wireless customers. The actual complaint rate is a fraction of a thousandth of a...
JAY ZIEGLER

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