Just as XML is taking over integration categories, people will choose ODF.

It's a condition of the need for revenue and the evolution of technology. Even at the national level, people will tell you it's a long-term solution.

It's like a malady you always manage. You never cure it.

It's like any other direct marketing activity. It's not how much you send out, it's how many hits you get.

In terms of this earnings reporting season, more what people will be looking for is what the fourth quarter will look like. Nine out of the last 10 times, the fourth quarter has been higher, so we'll be playing close attention to any kind of guidance we get.

We've found that people initially will use [the program] a lot, then they'll do it a little bit less, but then they come back.