Lives are changed so dramatically and so swiftly by violent death. It's a slow process to rebuild, and it's better when families feel that justice is done.

We are trying to let the victims know they are not forgotten and there are services in the community to help them deal with what they are going through.

As for the family members of victims, slap-on-the-wrist sentences compound the grief process.

Because suppliers and retailers need to be able to communicate with one another, data exchange standards that would allow them to communicate more effectively are also evolving.

We need to be wearing the shoes of the consumer more than we probably have as an industry.

I think one of the reasons all the comics I worked with dropped off the log so early, and a lot of them did - Tony Hancock, Frankie, Sid James, it's dreadful really - was the stress. You can only be as good or better than the last show, and there's the permanent aggro of hoping you get the right writers and the right material.