McSweeney's as a publishing company is built on a business model that only works when we sell physical books. So we try to put a lot of effort into the design and production of the book-as-object.

Napster was predicating its business model on violation of copyright.

Eviction is part of a business model at the bottom of the market.

Textbook rental is a great concept. It is just a great business model.

You know your business model is broken when you're suing your customers.

I think Microsoft will have to change. I think that the business of Microsoft, the company of Microsoft, is going to continue to succeed. But I think the business model of Microsoft is going to have to change.