Most importantly, we managed our growth while still maintaining our high levels of customer service and satisfaction.

The worldwide DSL aggregation market continued its healthy growth in the fourth quarter and throughout 2005, as service providers expanded their footprint and bandwidth in preparation for the delivery of high-revenue IPTV and video services to their subscribers.

We've seen a lot of satisfaction in the high-tech sector due to the industry's rapid growth and their need to focus limited resources on core business functions. But results differ for each industry.

Customer satisfaction is the most important service we can provide to our community.

Clearly, manufacturers are intent on delivering customer satisfaction in both the sales and service transactions.

It's a very good sign. The purpose of this (scorecard) is for the companies to improve their customer service. The fewer complaints, the better job they are doing.