One of the big hurdles in today's business world is you have to have e-mail and Internet access.

I got an e-mail on my business account saying that my password had been changed and my account had been canceled.

You shouldn't get bids just because you're minority. You should get bids because you're a good business owner and you're providing quality and service.

You know in today's business world if you get behind in your e-mail you fall out of touch very quickly,

Internet mail headers are not unlike giblets.

The survey found that 78 percent of customers were willing to use mail or the Internet to renew. However, most did not realize that was possible. Clearly, we need to educate the public on alternative renewal methods, and devise better means of processing services.