Open source is a large ecosystem, with large and small systems integrators who are delivering software and services in a new way. Some agencies may have relationships with certain preferred partners, and that's terrific. Just make sure the partners have the right level of open-source experience.

Open source users may not think through [operations and maintenance] to make sure they have the right support services. We're talking about enterprise-class software implementations. Any good CIO will want to make sure the software they're using is well supported, whether it's open-source or commercial code.

If you expect your developers to provide support, that's a huge hidden expense. Leave development to developers and ensure that professional providers are the ones you depend on to support critical applications.

Clyde just wanted to finish school. He wasn't trying to make a political statement.

He took his time with us. He was very patient.

For every mistake that can be corrected, it should be corrected, even if it's 100 years from now.