People all over the world are experiencing unprecedented levels of empowerment.

People give up if the item is not found where it's expected to be,

People pay horribly little attention to their intranets, ... People used to think intranets were where all the action is. Right now, it's abandoned territory.

TrustE icons, ... are useless. No one understands what they mean.

Users spend most of their time on other websites.

The best Web sites are better than reality.