RIM is organized, from a management perspective, around carriers, and partners that succeed are able to work around those parameters. If RIM were to open up that strategy and have a channel and work with third parties, I imagine they would do it delicately in order to remain carrier-agnostic.

RIM has a great solution, but they're a challenging company to work with. We've seen them change a lot of their policies on how they will provide ongoing support for the BlackBerry Enterprise Server.

We've heard it from a host of our clients, both from the broker-dealer and investment-management perspective.

Policy management is really the key. Companies need to figure out their policies from a business perspective, and then communicating and managing those is the technology challenge. If you don't create this governance, then you have chaos. If you don't have a framework for coordinating services, there is no way to get the benefits of reuse.

Our highest goal is to see our partners succeed because of what we do.

The big knock against the BlackBerry solution is that it's somewhat of a walled garden.