Small businesses are clearly more profitable consumers than you or me going in there and buying something off the shelf.

All of my businesses are profitable.

Small businesses are really the engine in the economy.

Small businesses are the backbone of our economy.

They really have been known to be at the top with customer experience and they have fallen down recently.

I don't think you have to be a top performer to retain customers, but you need to be a good performer to satisfy customers. Customers are not going to wait around four days for you to respond to their question. Speed and accuracy are important.