They really have been known to be at the top with customer experience and they have fallen down recently.

Small businesses are clearly more profitable consumers than you or me going in there and buying something off the shelf.

I don't think you have to be a top performer to retain customers, but you need to be a good performer to satisfy customers. Customers are not going to wait around four days for you to respond to their question. Speed and accuracy are important.

These billboards will show how people can continue their Abe Lincoln experience with Logan County attractions.

The thought you have now shapes your experience of the next moment. Practice shaping the moment.

I really thought it was critical for the fans to share in the experience.