So let's say you're using XYZ product and you want to do something very sophisticated. You subscribe to this thing, you hit a button, and a CA expert pops up in video.

Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large one, but I think it's also very fair to say that as a public company you can never say never.

Television is like the American toaster, you push the button and the same thing pops up everytime.

That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers and what part is bothering customers.

I'm very comfortable in having a strong team. I'm very comfortable in sharing the limelight with the team.

Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices. They learn fast, really, really fast.