Sometimes it's when you're asked and who does the asking.

And for them, asking for help is a sign of weakness. When in fact, they've asked for help many times in their professional careers to solve problems.

These are the lowest increases we've done in over 10 years.

Our digital phone service exceeded expectations by 33 percent, and it's continuing to grow.

Digital cable, Road Runner (Internet service) and our digital phone prices will remain the same. Sixty-two percent of our single-family home customers won't see any increase in the service.

They have to have the right temperament. We can't train them to be a people person.