They have to have the right temperament. We can't train them to be a people person.

Sometimes it's when you're asked and who does the asking.

These are the lowest increases we've done in over 10 years.

Our digital phone service exceeded expectations by 33 percent, and it's continuing to grow.

Digital cable, Road Runner (Internet service) and our digital phone prices will remain the same. Sixty-two percent of our single-family home customers won't see any increase in the service.

Customers who take advantage of our bundle packages won't see any increases at all and they'll realize the most savings.