That's what I'm told every time I make a complaint. 'Shut up and draw Lola. Everything is going to be OK.' I don't think it's going to be OK this time.

We just want to put an instant in people's lives where they're not thinking about their short paycheck or their oversized bills. These stupid ordinances that people are using to over structure this city.

The reason I took up the chalk art is because I'm not very good at this.

We expressed concern at the time. To be frank, we knew as soon as the complaint was filed we'd be attacked for even standing up for ourselves.

The major complaint from last year is that people bought something online, and it didn't arrive on time or it didn't arrive at all. Consumers want accurate inventory information in real time, which is not just about your Web site but also about your [enterprise resource planning] systems.

Somebody has to file a complaint. We cannot be at the spot all the time. The police have other things to do.