We expressed concern at the time. To be frank, we knew as soon as the complaint was filed we'd be attacked for even standing up for ourselves.

We've received letters of complaint about the cover. My favorite is the one that says 'you and your ilk are corrupting America's youth,' with two of the words misspelled.

That's what I'm told every time I make a complaint. 'Shut up and draw Lola. Everything is going to be OK.' I don't think it's going to be OK this time.

The major complaint from last year is that people bought something online, and it didn't arrive on time or it didn't arrive at all. Consumers want accurate inventory information in real time, which is not just about your Web site but also about your [enterprise resource planning] systems.

Somebody has to file a complaint. We cannot be at the spot all the time. The police have other things to do.

It is a great source of concern when any of these procedures are not being followed. One is always going to find a violation here or there, but an indication that ignoring the rules is widespread practice is shocking and deplorable.