The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.

Suppliers and especially manufacturers have market power because they have information about a product or a service that the customer does not and cannot have, and does not need if he can trust the brand. This explains the profitability of brands.

The purpose of a business is to create a customer.

Rescuing people from the results of their own foolishness is really what customers service is all about. Customers rarely obey the rules. They expect you to rescue them whenever they do something stupid. Will you be a “rescuer,” known far and wide for customer service, or will you steadfastly insist that your customers follow the proper procedures?

You want my attention? Then tell me what i love to hear. If you don't know, find out