The bloom is off the rose in many ways. Operationally and financially, they're like anybody else now.

Unfortunately the bloom came off the rose a little bit.

I would say this year the bloom is definitely off the rose.

We've had passengers stranded on taxiways for longer than that. I think it's really going to be a session for the secretary to browbeat people and really deflect blame from the Department of Transportation and the FAA.

The irritation level is just a lot higher.

Canceled flights really irritate passengers tremendously, because you're stuck, and you usually can't get out of an airport for a day or more, and so it really disrupts their travel many times more than a delayed flight.