The critical thing in developing software is not the program, it's the design. It is translating understanding of user needs into something that can be realized as a computer program.

People in the industry foresee a time in which, for many people, the only thing they'll need on a computer is a browser.

I actually built a tiny computer as a junior high school project.

The computer environment is radically different today. In the 1980s, it was like the Wild West, with a lot of open territory. Now, the cowboys have moved out and the farmers have moved in.

A typical medical practice is like an old-fashioned business which keeps all of its records on paper. It can probably track down any individual transaction if it needs to, but it's basically helpless when it comes to overall measurements of performance. And that's the big problem.

What is design? It's where you stand with a foot in two worlds - the world of technology and the world of people and human purposes - and you try to bring the two together.