The Internet -- much like our global mail-order catalog businesses -- represents a strategically important complement to our department stores in an era when convenience is becoming a more important component of the value equation for customers.

Internet mail headers are not unlike giblets.

The survey found that 78 percent of customers were willing to use mail or the Internet to renew. However, most did not realize that was possible. Clearly, we need to educate the public on alternative renewal methods, and devise better means of processing services.

The tools we want to use to achieve this are seminars, direct mail, the Internet, TV and radio.

They didn't have Internet. They didn't have e-mail blasts. Martin didn't have a BlackBerry. But they still got thousands of people out to a place. The dots have to be connected.

Internet e-mail is simpler and cheaper, but you won't get integrated calendaring, scheduling, database functionality or applications.