The message from our organization is we are committed.

We and other manufacturers are making the investments to ensure that there will be sustainable supplies going forward.

Customers who complain are not nitpickers or looking for discounts, they're committed to your organization. Someone who isn't committed to your company wouldn't bother complaining.

This sends a very clear message that we are committed to being in Santa Rosa.

He is president of an organization that has 114 members of which a handful committed improper acts.

If you don't have a good ground organization, the message isn't going to get through, especially on a cold wintry night in January,