The only constant in the technology industry is change.

[Benioff contends that this approach will eventually change the entire structure of his industry. Software over the Web -- commonly called on-demand -- accounted for less than 10% of the $46 billion in corporate software sold last year. But he says creating an open marketplace for on-demand software will help cause the decline of the big, complex, and expensive corporate applications sold by the likes of SAP ( SAP ) and Oracle Corp. ( ORCL ).] It's a big leap for us, ... We think it will show the world the next step for on-demand computing, just as we showed the world the first step.

Although I loved working on technology - I've always been a computer geek at heart - my professors encouraged me to get a real-world job working with customers.

One of things we say on 'Arrow' is, 'The only constant is evolution.'

You must always be able to predict what's next and then have the flexibility to evolve.

Learning how to interact with customers is something that anyone starting any business must master. It's an amazing opportunity to be able to learn the ropes at an established company and then employ your expertise at your own company.