The restructuring of our economy has caused a lot of angst, ... I want my success to depend on me.

Customers are more comfortable with a name they know.

People are investing in their houses. And higher house prices have enabled them to do it.

I think that they're falling more into the mainstream of marketing their brand. It's the normal evolution of their business.

no new franchise business surprises him.

Even retirees who like retirement often want to keep active and involved. They want a blend of work and leisure, and that often means owning a manager-run unit.