no new franchise business surprises him.

I think that they're falling more into the mainstream of marketing their brand. It's the normal evolution of their business.

In my business, nothing surprises me.

Customers are more comfortable with a name they know.

People are investing in their houses. And higher house prices have enabled them to do it.

The restructuring of our economy has caused a lot of angst, ... I want my success to depend on me.